Gorgeous car but service experience is awful

[hightechgenesis]

I bought a 2023 GV70 Prestige and really enjoyed driving it, until I hit the third breakdown in less than a year. This time, my car was at the dealer for ten days without any attention. I didn't get a loaner, there were no updates, and the concierge didn't offer any solutions. For a so-called luxury brand, it sure doesn't feel that way.

 

[Pupperoni]

I bought a 2023 GV70 Prestige and really enjoyed driving it, until I hit the third breakdown in less than a year. This time, my car was at the dealer for ten days without any attention. I didn't get a loaner, there were no updates, and the concierge didn't offer any solutions. For a so-called luxury brand, it sure doesn't feel that way.

that's terrible, man. You need to go over the dealership's head and contact Genesis corporate directly.
The dealership's failure to provide a loaner and a solution is a direct violation of Genesis's brand promise.
Call the Genesis customer care line, explain the situation, and be sure to mention the dates of the breakdowns, the lack of communication, and the concierge's unhelpful response.
This is often the fastest way to get a real solution