Hyundai and Valet service at Genesis sealers

[Toby Smithy]

Has anyone had any success getting Hyundai to push Genesis dealers for valet service? It seems lots of dealers just completely stonewall customers, I mean it's so so frustrating when you expect better support

 

[ClamChowda]

Has anyone had any success getting Hyundai to push Genesis dealers for valet service? It seems lots of dealers just completely stonewall customers, I mean it's so so frustrating when you expect better support

wow, you're hitting on a huge Genesis owner pain point! That valet service stonewalling is real.
Success with Hyundai pushing dealers? It's tough. Dealers are often capacity limited.
you need to call Genesis Corporate Customer Care directly. They track complaints and can apply pressure. Some owners end up finding a different dealer that actually follows through. It's a brand wide struggle for consistent luxury service.

 

[Herc_the_legend]

Have you tried contacting Hyundai corporate directly and referencing the valet service promise, maybe with documentation? I wonder if that would put pressure on the dealer to actually follow through?

 

[Toby Smithy]

wow, you're hitting on a huge Genesis owner pain point! That valet service stonewalling is real.
Success with Hyundai pushing dealers? It's tough. Dealers are often capacity limited.
you need to call Genesis Corporate Customer Care directly. They track complaints and can apply pressure. Some owners end up finding a different dealer that actually follows through. It's a brand wide struggle for consistent luxury service.

Yeah, I figured it wasn't just me. I'll try calling Genesis Corporate directly, it seems like that's the only way to get traction, I might start looking for a better dealer too.

 

[Toby Smithy]

Have you tried contacting Hyundai corporate directly and referencing the valet service promise, maybe with documentation? I wonder if that would put pressure on the dealer to actually follow through?

Not yet, but I will now, I am gonna dig up the valet promise details and send it over. If enough of us push back, maybe they'll start holding dealers accountable